Our Service Offerings
Service models to fit your needs
Product Customization
Every Phenome product is built to order. Choose from standard configurations or work with us to modify dimensions, lighting spectra, cage compatibility, or connectivity to suit your specific setup.
Data Analytics
Our team are experienced with processing and analyzing behavioral data from a wide range of sources.
Bespoke Instrumentation
For research that requires a tool we don't yet make: we design and build it from scratch, in close collaboration with your lab. From novel sensor arrays to purpose-built housing, we deliver exactly what your protocol demands.
Systems Integration
API development, LIMS connectors, and custom data pipeline engineering to integrate Phenome outputs with your existing laboratory management software.
Managed Research Programs
Our engineers deploy and configure Phenome equipment for extended experimental programs. We handle setup, calibration, and data validation, and you receive analysis-ready datasets.
Annual Service & Support Plans
Comprehensive hardware warranty, priority technical support, software updates, and dedicated account management, bundled into a single annual plan.
How We Work With You
A collaborative process.
From the first conversation to the final data set.
Discovery Call
We learn about your research program, experimental design, and equipment requirements in a free 30-minute scoping call.
Proposal & Planning
We provide a detailed service proposal with timelines, deliverables, and transparent pricing, with no hidden costs.
Deployment & Measurement
Equipment is deployed by our team and handed over to your staff, with full technical support for the first year.
Data Delivery & Review
QC-passed datasets are delivered via the Phenome DataHub with a summary report. We schedule a debrief to review findings together.
Let's Talk
Get in touch and we'll recommend the right combination of products and services for your specific needs.